Refund Policy Overview
At Www, we aim to make your shopping experience as seamless and satisfying as possible. Our refund policy is designed to support you fairly and efficiently when returning eligible items. This policy outlines what you can expect during the return process — from eligibility and timelines to how refunds are issued and how to get help if needed.
Eligibility for Returns
To be eligible for a return, your item must be in its original condition — unworn, unused, with all tags attached and in the original packaging. We also ask that you include any accessories or documentation that came with the product. Items showing signs of wear, damage not caused by shipping, or missing components may not qualify for return. Eligibility can vary depending on product type, condition, and reason for return.
Return Window
You have 30 days from the date your order was delivered to initiate a return request. After this period, we’re unable to accept returns unless otherwise specified for select promotions or circumstances.
Refund Processing Time
Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed. Refunds are issued using your original payment method — including credit cards, debit cards, and supported digital wallets — and may take additional time to appear in your account, depending on your financial institution.
Return Shipping & Address
Return shipping responsibilities depend on the reason for return and the specifics of your order. In some cases, return shipping costs may apply, while others may qualify for prepaid return labels or partial reimbursement — details will be shared during your return request. Since our return address varies by region and order, please contact us through our online support channel to obtain the correct return address for your package.
Non-Returnable Items
Certain items are exempt from returns for health, safety, or practical reasons. These include, but are not limited to: personalized or custom-made products, hygiene-sensitive goods (such as underwear, swimwear, or beauty tools), digital downloads, and items sold as final sale. If an item falls into one of these categories, it will be clearly noted at checkout.
Contact Information
If you have questions about your return or need assistance, our team is ready to help through our online support portal at https://www.fancyvigor.com. You can submit a request anytime, and we’ll respond promptly to guide you through the next steps. For faster assistance, please include your order number and a brief description of your request.