Our Shipping Commitment
We’re committed to getting your order to you safely and efficiently — with transparency at every step. While we handle each order with care and attention, delivery timelines depend on several factors beyond our direct control, including carrier performance, customs clearance, and regional logistics conditions.
Processing Time
Once your order is confirmed, we typically prepare it for dispatch within 3 to 7 business days. This processing window allows us to carefully verify inventory, pack items securely, and complete quality checks before handing your package over to our trusted carriers.
Domestic Delivery Estimates
For customers located within supported domestic regions, standard delivery usually takes between 5 and 10 business days after shipment. Transit times may vary depending on your location, carrier service level, and seasonal volume — especially during holidays or peak shopping periods.
International Shipping
We currently offer international shipping to a select number of countries. Delivery to these destinations generally takes 14 to 30 business days following dispatch. Please note that not all countries are eligible for service, and availability may change based on logistical capacity, regulatory requirements, or carrier network limitations.
Shipping Costs & Rate Structure
Shipping fees are calculated dynamically at checkout based on your order’s weight, dimensions, destination, and selected shipping method. You’ll see the final cost reflected in your cart before completing payment — no hidden charges or surprise fees added later.
Customs, Duties & Taxes
For international orders, applicable import duties, customs fees, and VAT may be assessed upon arrival in your country. As we collect VAT at checkout where required (including under the EU IOSS framework), most customers won’t face additional tax demands upon delivery. However, responsibility for any remaining local import charges rests with the recipient.
Package Tracking
Yes — every order ships with a unique tracking number. Once your package leaves our facility, you’ll receive tracking details via your order confirmation page. You can monitor progress directly through your online account or by using the carrier’s official platform.
Delays & Unforeseen Circumstances
While we strive for consistent service, occasional delays can occur due to factors outside our control — such as severe weather, customs inspections, national holidays, or unexpected carrier disruptions. We proactively monitor shipments and will notify you if significant changes arise.
Lost or Damaged Packages
If your package doesn’t arrive within the expected timeframe or arrives damaged, please reach out to us right away. We’ll investigate with the carrier, initiate a claim where appropriate, and work with you to resolve the issue — whether that means reshipping, issuing a replacement, or providing a full refund.
Multiple Shipping Addresses
At this time, we do not support splitting a single order across multiple shipping addresses. All items in one transaction must be delivered to the same verified address entered during checkout.
Contact Information
Have questions about your order or need assistance with shipping? You can get in touch with our team through our online contact form or visit our website for real-time support options. For faster assistance, visit https://www.fancyvigor.com and use the live help tools available on the site.